Refunds & Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Although we do wrap them in insulated foil, chocolates, fat bombs, raw bars and Essentially Keto bars may melt en-route. As such, they are exempt from being returned / refunded if melted. They are still fine to eat, just place in the fridge or freezer if you receive melted chocolate to return to correct (ish) shape
Although we do our best to package them safely, crackers, chips and biscuits are fragile and may break en-route. As such, they are exempt from being returned / refunded if broken.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We do not exchange items if you change your mind.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for instructions and return address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a shipping service that provides tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.